Agreement to Terms
By accessing or using the Berchevelle website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or services.
Last Updated: January 2025
Use of Our Website
Permitted Use
You may use our website for:
- Browsing and purchasing jewelry products
- Accessing educational content about diamonds and jewelry
- Communicating with our customer service team
- Creating and managing your account
Prohibited Use
You may not:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or other harmful code
- Scrape, copy, or redistribute our content without permission
- Impersonate another person or entity
- Interfere with the proper functioning of our website
Products and Services
Product Descriptions
We strive to provide accurate descriptions and images of our products. However:
- Colors may vary due to monitor settings
- Natural diamonds may have unique characteristics
- We reserve the right to correct any errors or inaccuracies
- Product specifications are subject to change without notice
Pricing
- All prices are in Euros (EUR) unless otherwise stated
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Applicable taxes and shipping fees will be added at checkout
Availability
- Product availability is subject to change
- We do not guarantee that products will always be in stock
- We reserve the right to limit quantities
- Custom orders may have different availability terms
Orders and Payment
Order Acceptance
- Your order is an offer to purchase
- We reserve the right to accept or decline any order
- Confirmation email does not guarantee order acceptance
- We may require additional verification for certain orders
Payment
- Payment must be received before order fulfillment
- We accept major credit cards and other payment methods
- Payment information is processed securely
- You authorize us to charge the total amount to your payment method
Order Cancellation
- You may cancel orders before shipping
- Cancellation of custom orders may incur fees
- We reserve the right to cancel orders for any reason
- Full refunds will be issued for cancelled orders (if applicable)
Shipping and Delivery
Shipping
- Shipping costs are calculated at checkout
- Delivery times are estimates and not guaranteed
- Risk of loss transfers to you upon delivery
- International orders may be subject to customs duties
Tracking
- Tracking information will be provided when available
- We are not responsible for carrier delays
- You are responsible for providing accurate shipping information
Returns and Refunds
Return Policy
- Returns must be initiated within 30 days of delivery
- Products must be in original condition with tags attached
- Custom or personalized items may not be returnable
- Proof of purchase is required for all returns
Refund Process
- Refunds will be issued to the original payment method
- Shipping costs are generally non-refundable
- Refunds may take 5-10 business days to process
- We reserve the right to deduct reasonable costs from refunds
Exchanges
- We accept exchanges for different sizes or styles
- Exchanges are subject to product availability
- Price differences may apply to exchanges
Custom Orders
Consultation
- Custom orders require a design consultation
- We provide design sketches for approval
- Changes may be limited after production begins
Pricing and Timeline
- Custom order pricing is provided after consultation
- Production timelines are estimates
- Delays may occur due to material availability
Cancellation
- Custom order cancellations may incur fees
- Fees cover design work and materials purchased
- Completed custom orders cannot be returned
Intellectual Property
Our Content
All content on our website, including:
- Text, images, graphics, and logos
- Product designs and photographs
- Videos and multimedia content
- Software and code
Is the property of Berchevelle or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Your Use
You may not:
- Copy, reproduce, or distribute our content
- Use our trademarks without permission
- Create derivative works based on our content
- Remove copyright or trademark notices
Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the purchase price of products
- We do not guarantee uninterrupted or error-free website operation
- We are not responsible for third-party website content
Warranty Disclaimer
Our products are provided "as is" without any warranties, except:
- Warranties required by applicable law
- Express written warranties provided with products
- Manufacturer warranties on certain products
We disclaim all implied warranties, including merchantability and fitness for a particular purpose.
Indemnification
You agree to indemnify and hold Berchevelle harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your use of our website
- Your violation of any third-party rights
Dispute Resolution
Governing Law
These Terms are governed by the laws of the Netherlands, without regard to conflict of law provisions.
Arbitration
Disputes will be resolved through binding arbitration in Amsterdam, Netherlands, except where prohibited by law.
Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in class actions.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website constitutes acceptance of the modified Terms.
If you have questions about these Terms and Conditions, please contact us:
Email: legal@berchevelle.com
Phone: +31 (0) 20 123 4567
Address: Berchevelle, Amsterdam, Netherlands
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Have Questions About Our Terms?
We're committed to transparency and clarity. If you have any questions about our terms and conditions, our customer service team is here to help.
Contact Us